Support Policy

At Dnscitymart.in, we are committed to providing reliable and efficient customer support to ensure a smooth shopping experience.

1. Support Availability

Our customer support team is available:

• Monday to Saturday: 10:00 AM – 6:00 PM
• Sunday & Public Holidays: Limited or Closed

2. Contact Channels

Customers can reach us through:

• ? Email: support@dnscitymart.in
• ? Phone: 7018140371

3. Types of Support Provided

We assist customers with:

• Order placement and tracking
• Product information and availability
• Returns, refunds, and exchanges
• Payment-related issues
• Complaints and feedback

4. Response Time

• Email queries: 24–48 hours
• Phone support: Immediate during working hours
• Chat support: Real-time or within a few hours

5. Order & Delivery Support

• Customers can track orders using Order ID
• In case of delays, our team will coordinate with logistics partners
• Delivery issues must be reported within 48 hours of delivery

6. Return & Refund Assistance

• Return requests are handled as per our Return Policy
• Support team will guide customers through:
  • Return request process
  • Pickup arrangements
  • Refund status

7. Complaint Resolution

• All complaints are taken seriously and resolved within 3–7 working days
• In complex cases, resolution time may vary

8. Customer Responsibilities

To ensure quick support, customers should:

• Provide correct Order ID and details
• Share clear images in case of damaged/defective products
• Use registered contact details

9. Misuse of Support

• Abusive, fraudulent, or repeated false complaints may lead to:
  • Suspension of support services
  • Account restrictions

10. Policy Updates

Dnscitymart.in reserves the right to update this Support Policy at any time without prior notice.

11. Contact Us

For support queries:

• Email: support@dnscitymart.in
• Phone: 7018140371
• Address: OLD BUS STAND RAMPUR BUSHAHR